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Healthy Homes compliance

From 1 July 2025, all private rental properties in New Zealand must fully comply with the Healthy Homes Standards.

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Residential tenancy rules for smoke alarms

Landlords must ensure that the smoke alarms are working at the start of the tenancy and remain in working order during the tenancy.

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Tenancy agreements

A residential tenancy agreement is a legally binding contract. It must be in writing and signed by both the landlord and the tenant.

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Residential tenancy rules for bonds

A landlord can ask a tenant to pay up to four weeks rent as the bond. The bond must be lodged with Tenancy Services within 23 working days of receiving it.

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Residential tenancy rules for pets

Allowing pets in your rental property can feel like a big decision—but it may come with real benefits, particularly when it comes to tenant stability.

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Got Questions?

Frequently asked questions

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Faq Categories
01 / General Inquiries
02 / Orders
03 / Billing & Shipping
04 / Returns
General Inquiries
Can you send a record of my transactions?
How do I know which size is best for me?
What do I do if I have a question about a product?
What if I have a question about a purchase in the US, or Canada?
What is my order status?
Why was my order canceled?
Orders
How will I know if my order is confirmed?
Can I make changes or cancel my order?
Can I change the style, color, or size after an order is placed?
When is my order shipped?
How can I track the status of my order?
What is a Pre Order item? What if I want to cancel a Pre Order?
What about installment of the pre/back order item?
How will I be refunded or if I want to cancel an order?
What is the difference between a Pre Order and a Back Order?
How can I find a C&K item I am looking for?
Billing & Shipping
What forms of payment are accepted for purchases?
Can Gift Cards be used on the website?
Can Store Credits be used on the website?
Why do I have to pay sales tax on my order?
What shipping options are available in the continental USA?
What are the shipping fees?
When will my order be delivered?
Can I ship an order to a P.O. box?
Can I ship an order to a foreign country?
Can I ship an order to multiple addresses?
Returns
What is C&K’s Return Policy?
How do I get a return shipping label?
What is the usual turnaround time for returns?
How will I be refunded for my return if I paid with a wire transfer?
Can I exchange an item for another size, item, or color?
What is your policy on damaged items?
How do I return an item I received as a gift?
Shipping

Free Shipping Worldwide

We offer FedEx Economy Shipping, FedEx 2 Day, FedEx 3 Day and FedEx Overnight delivery services in the US. Please note, orders must be confirmed prior to 1 PM EST to ship out same day. Orders placed after 1 PM EST will be shipped the following business day. As we ship via FedEx, please review their website for updated holiday shipping schedules. Shipping times may vary due to availability of merchandise.

Shipping Options
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Shipping Method
Economy Shipping
FedEx 2nd Day
FedEx 3 Day
FedEx Overnight
Charge
USD 0.00
USD 18.00
USD 12.00
USD 25.00
Order Processing
Orders must be confirmed before 1 pm EST to ship out the same day. Orders placed after 1 pm EST will be shipped the following business day.
Orders must be confirmed before 1 pm EST to ship out the same day. Orders placed after 1 pm EST will be shipped the following business day.
Orders must be confirmed before 1 pm EST to ship out the same day. Orders placed after 1 pm EST will be shipped the following business day.
Orders must be confirmed before 1 pm EST to ship out the same day. Orders placed after 1 pm EST will be shipped the following business day.
Estimated Delivery
Order is delivered within approximately 3 – 7 business days from the time the order is placed.
Order is delivered (2) business days after processing if confirmed by 1 pm EST.
Order is delivered (2) business days after processing if confirmed by 1 pm EST.
Order is delivered (1) business day after processing if confirmed by 1pm EST.
Delivery Times
Region
Canada
Europe
Australia, Asia & Pacific
Latin America, South America & Caribbean
Africa & Middle East
Countries and Territories
Canada
All Europe
All countries & territories
Everywhere
All
Delivery Time Estimates
5 - 9 business days
7 - 15 business days
6 - 9 business days
6 - 9 business days
14 - 18 business days

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hello@tenantfinder.co.nz
020 450 1234

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